Privacy Policy

GenStar Insurance Services, LLC ("GenStar" "us" or "we"), understands that visitors to our websites are concerned about the privacy of information. We have established policies and procedures concerning the collection, use and security of personal information that will help protect the privacy of our web site users. Our information privacy standards are designed to help us serve our customers while maintaining our own strict security standards, and are intended to comply with applicable data protection laws. We want you to understand how and why we collect, use and disclose personal information about you on our web site ("Web site"). This Web Site Privacy Policy ("Policy") provides you with information concerning our practices and procedures as they relate specifically to information we collect on this Web site. If you have additional questions or would like further information on this topic, please feel free to write to Andrew Gifford, GenStar Insurance Services, LLC, 120 Long Ridge Road, Stamford, CT 06902, or at andrew.gifford@genre.com. We may update this Policy from time to time, so please check periodically for changes. 

PERSONAL INFORMATION WE COLLECT AND USE AT THIS WEB SITE

We gather Web site user information needed to provide you with superior service, communicate offers on products and services that we believe will be of interest to you, and to administer our business.
We do not collect any personal information about you at our Web site unless you choose to provide it to us voluntarily. We define "personal information" as your name, age, telephone number, email address, personal address, health information, financial information, Social Security number or credit card number. On the extranets, we also collect loss reporting information and may also collect accounting data and rate making data. We will collect only the personal information from visitors from forms that the visitors voluntarily submit and based on their usage of this Web site. 

The following are ways in which we may use the information we collect about you on our Web site: 
To enable Genstar to better identify and serve its customers and the marketplace and to respond better to their needs and their requests. 

With respect to risk submission details, to respond to customers and potential customers. 
To answer your e-mail, to complete and manage your personal profile and to measure the overall interest of visitors to the various sections of this Web site and our extranets.

• To understand the marketplace better.
• To develop and provide advertising and products tailored to your interests.
• To track which parts of our Web site are of interest to you.
• To protect against or identify possible fraudulent transactions.
• To monitor traffic patterns and usage of our Web site and to help GenStar improve its designs and lay out. GenStar may pass this information to its brokers, vendors or other third parties, but it will not contain any personal information.
• To analyze the use of our products, services, and sites, understand how you arrived at our Web site and determine the effectiveness of our advertising.

We may request your email address or other information needed to contact you online. This information may reveal who you are or be linked to you personally. We use it to complete and support the immediate activity requested, customize and personalize content to your request, improve the Web site for everyone, market things to you in the future (other than by telemarketing), build a profile of your habits, interests or activities to treat you as an individual, build individual profiles for ongoing research, analysis and reporting, and to comply with any requirements of law. This information may be disclosed only to our staff, to our agents, brokers or affiliates, or as otherwise required by law.

If a Web site visitor creates a personal profile, we will undertake to store the visitor's submissions to provide the visitor the ability to retrieve the submissions, but we do not assure that this data will be available. We also reserve the right to change, withdraw or terminate the functionality which enables access to past and pending submissions. If you encounter a screen or page that requests information you do not want to share with us, do not enter the information and do not proceed with that screen or page.
If you do provide us with personal information, we will use it only for the purposes described where it is collected, and we will not sell, license, transmit or intentionally disclose this information outside of GenStar or its subsidiaries or affiliates unless (1) you expressly authorize us to do so, (2) it is necessary to allow our trusted service providers or agents to provide services for us, (3) in order to provide our products or services to you, (4) it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (5) it is necessary in connection with a sale of all or substantially all of the assets of GenStar or the merger of GenStar into another entity or any consolidation, share exchange, combination, reorganization, or similar transaction in which GenStar is not the survivor, (6) it is in compliance with a legal process, (7) it is necessary to protect our rights or our business reputation, (8) it is necessary to act in an emergency situation to protect personal safety or to prevent harm to persons or property, or (9) otherwise as we are required or permitted by law.

Our website does not respond to 'Do Not Track' signals.

INFORMATION COLLECTED FROM CHILDREN

GenStar is strongly committed to preserving online privacy for all of our Web site visitors, including children. Our Web site at www.generalstar.com is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children's Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using www.generalstar.com.

EMAIL

We appreciate your questions and comments about our Web site and services, and welcome your email messages to mailboxes listed on our Web site. We will share your messages with those within our organization who are most capable of addressing the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns. We may archive your message for a certain period of time or discard it.

CONFIDENTIALITY AND SECURITY

We restrict access to personal information collected about you at our Web site to our employees, our affiliates' employees, or others who need to know that information to provide services to you or in the course of conducting our normal business operations. We maintain appropriate physical, electronic, and procedural safeguards to protect personal information. We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorized persons. We also advise all GenStar employees about their responsibility to protect customer data and we provide them with appropriate guidelines for adhering to our company's business ethics standards and confidentiality policies.

THE RIGHT TO VERIFY THE ACCURACY OF INFORMATION WE COLLECT

Keeping information accurate and up to date is important to us. You can personalize your experience at www.generalstar.com by becoming a registered user. By registering, you will be able to tell us what products and services interest you, and whether you wish to receive e-mails about our insurance products and services. Your account information is secure and is accessible by using a password that you select. Do not share your www.generalstar.com password with anyone. 

LINKS TO OTHER SITES

For your convenience, we may provide links to other web sites and web pages that we do not control. We cannot be responsible for the privacy practices of any web sites or pages not under our control, and we do not endorse any of these web sites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages.

USE OF "COOKIES" OR OTHER DATA COLLECTION TOOLS

A cookie is a piece of information which a web server may place on your computer when you visit a web site. Cookies are commonly used by web sites to improve the user experience and have not been known to transmit computer viruses or otherwise harm your computer. Many cookies last only through a single web site session, or visit. Others may have an expiration date, or may remain on your computer until you delete them. 

We may use cookies for a number of purposes - for example, to maintain continuity during a user session, to gather data about the usage of our Web site for research and other purposes, to store your preferences for certain kinds of information and marketing offers, or to store a user name or encrypted identification number so that you do not have to provide this information every time you return to our Web site. 

Our cookies will track only your activity relating to your online activity on this Web site, and will not track your other Internet activity. Our cookies do not gather personally identifiable information. 

You can decide if and how your computer will accept a cookie by configuring your preferences or options in your browser. However, if you choose to reject cookies, you may not be able to use certain of our online products and services or Web site features. 

We may occasionally use other companies to set cookies on our Web site and gather cookie information for us. In some cases, we may also use another company to operate web servers or process credit card purchases for our Web site. We use the cookie information gathered by these companies in the same manner as stated above. 
In addition to the information we collect from cookies, we also obtain information which you provide to us online - for example, when you sign up for product updates or when you purchase products or otherwise communicate with us. In some cases, we retain both the cookie information and/or the information you provide to us online - for example, to complete a transaction you requested or to keep historical records of your past transactions. In other cases, we only retain the cookie and/or online information you give us if you request us to do so for your use in subsequent sessions.

We will collect information about the Internet Service Providers and the browsers that visitors use to visit www.generalstar.com, and we will use this aggregated information statistically to serve our customers better. 

We may also collect your IP address, time spent on Web site pages, how many times you return to our Web site, links clicked, or similar activities. This data is analyzed through web beacon and cookie technology so we can improve our products and services and provide goods and services of interest to our users or otherwise serve our customers better.

CONNECTICUT PRIVACY PROTECTION NOTICE

GenStar will take reasonable measures to protect the confidentiality of Social Security numbers and limit access to those with a need for such information. GenStar prohibits the unlawful disclosure of Social Security numbers.

PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

CHANGES TO OUR WEB SITE PRIVACY POLICY

We may change this Policy at any time and from time to time. The most recent version of the Policy is reflected by the version date located at the bottom of this Policy. This Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.
Last Updated: June 1, 2020